Help Desk Technician Level 1

Pearl Insurance, a national insurance broker and third party administrator, has an immediate opening for the following position:

Location: Peoria Heights, IL
Company: Pearl Companies
Job Type: Full Time, Non-Exempt
Education: Associates Degree
Experience: 1-2 Years
Compensation:
Travel: No

Duties and Responsibilities

• Process and monitor scheduled and ad-hoc data operations batch, ftp, posting, printing, etc… jobs
• Log all activity of scheduled and ad-hoc data operations jobs
• Communicate status, problems, activity and completion of data operations jobs
• Provide a first point of contact for all incoming Help Desk requests
• Log all Help Desk issues and provide ongoing communication to end users on issue status
• Provide 1st call resolution for general PC hardware and software issues
• Handle customer complaints and requests with a positive and diplomatic attitude
• Present a professional image of the Pearl Companies at all times
• Maintain and update technical knowledge, skills, and certifications through on-the-job training, reading, seminars, classes, web research, etc...
• Create, maintain and update technical documentation

Qualifications

• One year technical training / education required. Associates degree in IT or related field preferred
• 1-2 years experience in IT Operations and/or Helpdesk, or equivalent combination of education, experience, or certifications
• Hands-on experience working with PCs, monitors, printers, VPN, wireless AP, and peripheral computer equipment
• Ability to work in a self-directed work environment with a high aptitude for learning new technology
• Demonstrated ability to research and resolve problems using a variety of resources and tools
• Must be self-motivated and posses excellent communication skills and a high degree of professionalism
• Highly skilled with the Microsoft Office suite of products, including Outlook, Word and Excel both as an administrator and an end user
• Experience using Microsoft Access preferred
• Basic understanding of Internet application technologies including HTML and Internet protocols are desired

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